Drive Hub Auto Works Privacy Policy

Last updated October 15, 2026

1 Scope and business identity

Drive Hub Auto Works LLC, operating as Drive Hub Auto Works,Explains in this policy how we collect, use, disclose, and protect personal information and how you can make privacy choices.

This policy covers our website at https://drivehubautoworks.com, landing pages, quote and booking forms, shop and mobile services, and information we receive through lead forms or messages on Facebook, Instagram, Google, TikTok, WhatsApp, and other channels where this policy is linked. It governs our handling of information; each platform also has its own privacy practices.

2 Information we collect

Depending on how you interact with us, we may collect:

• Contact details: your name, telephone number, email, postal address, ZIP code, and preferred way to contact you.
• Vehicle and service details: make, model, year, VIN, license plate, mileage, symptoms, service history, inspection photographs, estimates, authorizations, repair orders, and invoices.
• Appointments and location: requested services, appointment times, and the address you provide for mobile work. If a feature requests precise device location, we ask for permission before using it for that feature.
• Communications: messages, inquiry details, call logs, and support records. If a call is recorded or transcribed, we provide notice and obtain consent when required.
• Transaction details: billing information, purchase amounts, payment status, and payment references. Payment processors handle card details through their payment systems. Do not send card numbers, Social Security numbers, or identification documents through an ordinary lead form or message.
• Website and advertising activity: IP address, browser and device details, pages viewed, referral sources, campaign identifiers, approximate location, and interactions with our website or ads, subject to your privacy choices.
• Consent records: the choices you make, when and where you made them, the disclosure shown, and any later withdrawal or opt-out.

3 Where information comes from

We receive information directly from you, from a person you authorize to act for you, and from platforms when you submit a lead or booking form or contact us through them. Our website and providers may collect technical information automatically. We may also receive service-related information from an authorized warranty administrator, fleet representative, or other party involved in your requested service.

4 How we use information

We use information to answer inquiries, prepare estimates, arrange shop or mobile appointments, diagnose and repair vehicles, communicate about authorized work, process payments, and maintain service and warranty records.

We also use relevant information to provide customer support, prevent fraud, secure our systems, meet legal and accounting duties, resolve disputes, and understand website and campaign performance. With the required consent, we send service reminders, review requests, and promotional communications consistent with your choices. We obtain any additional consent required for a new use.

5 How information is disclosed

Access is limited to people and organizations with a relevant business need. Depending on your interaction, recipients may include:

• Our authorized staff and assigned technicians or contractors who handle your inquiry or service.
• Providers supporting website hosting, booking, customer records, shop management, messaging, payments, accounting, security, analytics, and campaign administration, under appropriate confidentiality and use restrictions.
• Parts suppliers, warranty administrators, fleet managers, or other service participants when needed for work or a claim you request or authorize.
• Authorities, professional advisers, or other parties when legally required or reasonably necessary to protect rights, safety, or property; and parties to a business transfer, subject to applicable safeguards and consent restrictions.

Advertising-related disclosures are described below. The mobile information and text-consent restrictions in Section 8 apply to every disclosure described in this policy.

6 Advertising and lead information

We do not sell or rent customer or lead contact lists. We use lead information to handle the inquiry you made and any follow-up you separately authorize.

Where advertising tools are enabled and permitted, providers may receive online identifiers, browser or device information, and website events to measure campaigns or show relevant ads. These disclosures may qualify as a sale, sharing, or targeted advertising under some privacy laws, even without a monetary payment. You can request an opt-out using the contact methods in Section 10 and any privacy controls offered on our website.

We do not send mobile phone numbers, SMS consent records, payment details, VINs, or inquiry contents to advertising pixels, audience-upload tools, or conversion APIs. A platform on which you submit a form still handles that submission under its own privacy notice. The restrictions in Section 8 also apply to advertising and audience tools.

7 Cookies and website choices

Our website and embedded services may use cookies, pixels, or similar technologies for essential functions, preferences, analytics, and, where enabled, advertising. Required permissions and your privacy choices determine the use of optional technologies.

You can use any cookie controls displayed on the website, change browser settings, or contact us to request an advertising opt-out. Blocking cookies may affect some functions. Choices may need to be repeated on different browsers or devices. Where applicable law requires it, we honor recognized universal opt-out signals, including Global Privacy Control. Such a signal does not itself unsubscribe you from email or text messages.

8 Text messages and other communications

Submitting a form or requesting an estimate does not by itself enroll you in promotional text messages. We obtain consent for service texts and separate affirmative consent for promotional texts. Starting a conversation in WhatsApp, Messenger, or another app does not by itself enroll you in SMS campaigns.

If you opt in, service texts may concern your inquiry, appointment, estimate, repair progress, or payment. Promotional texts may include special offers, discounts, and maintenance promotions. Messages may be sent using automated technology. Consent to promotional messages is not a condition of purchase. Message frequency varies with your requests and subscriptions; message and data rates may apply.

Reply STOP to a text to opt out, or tell us by phone or email that you withdraw text consent. We honor reasonable withdrawal requests. You may receive one confirmation of your opt-out, after which texts stop unless you give fresh consent. Reply HELP for assistance or contact info@drivehubautoworks.com or (469) 281-5828. We can arrange service communications by another method.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell or transfer text-message opt-in data or consent. Providers that deliver messages or support customers may process the limited information needed to perform those services for us under confidentiality and use restrictions. They may not use it for their own marketing.

To stop promotional email, use its unsubscribe link or email us. We process requests within the applicable deadline. An email marketing opt-out does not prevent necessary, non-promotional communications about an existing transaction. You can ask us to stop promotional calls as well.

9 Retention and security

We keep information only as long as reasonably needed for the purposes described here, including service history, warranties, accounting, legal requirements, and disputes. The period depends on the information, our relationship with you, and applicable obligations. Limited consent and suppression records may be retained to document permissions and respect opt-outs.

We use reasonable administrative, technical, and physical safeguards appropriate to the information. No system or method of transmission is completely secure. Deletion requests may be subject to lawful retention needs; we explain applicable exceptions. Providers may process information in the United States or other locations, subject to applicable legal requirements and safeguards.

10 Privacy requests and applicable rights

Contact info@drivehubautoworks.com, call (469) 281-5828, or write to the address below to request access, correction, deletion, a copy of your information, or an advertising opt-out. Describe your request and the contact details used with Drive Hub. We may verify your identity or an agent’s authority using information reasonably needed for the request.

Depending on where you live and which laws apply to our business, you may have rights to access, correct, delete, or obtain portable personal data; opt out of its sale, sharing, targeted advertising, or certain profiling; and appeal a denied request. We do not discriminate for exercising applicable privacy rights.

We respond within applicable legal deadlines. If the Texas Data Privacy and Security Act applies to a request, the response period is generally 45 days, with a further 45 days when permitted and explained. If we deny a request, you can appeal by emailing us with the subject Privacy Appeal. Where that Act applies, we respond to an appeal within 60 days. If an appeal is denied, you may complain to the Texas Attorney General at https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint. Statutory rights depend on legal coverage and exemptions.

11 Children and external services

Our website and lead campaigns are not directed to children under 13, and we do not knowingly collect their personal information through those channels. If you believe a child has provided information, please contact us so we can review and address it.

Links, embedded booking tools, social platforms, and independent payment or financing services have their own privacy policies. Review those notices before providing information. This policy does not control their independent processing.

12 Policy updates

We may update this policy as our services, practices, or legal duties change. We post the revised version with an updated date and provide additional notice or obtain consent when required. Continuing to use our website does not replace any consent that the law requires.

13 Contact us

Drive Hub Auto Works LLC

Attention Privacy Requests

301 Industrial Blvd, Suite C, McKinney, TX 75069

Email: info@drivehubautoworks.com

Phone: (469) 281-5828

Website: https://drivehubautoworks.com